Privacy Policy

Last update: September 12, 2024

Respecting your privacy

MonClubSportif respects your privacy. We are committed to protecting our users’ personal information. This privacy policy (the “Policy”) has been adopted to be transparent about the data we collect, why we collect it, with whom we share it, how you can access and correct it if necessary. In this Policy, the terms “MonClubSportif Inc,” “we,” “our,” and “us” refer to MonClubSportif.

We recognize our obligation to manage your data responsibly. We do not sell and will not sell your data to third parties.

This Policy applies to the use of the website monclubsportif.com. Please read it carefully to understand when you provide us with your data and how we use it. By using our website, you agree to the use of your personal information as described in this Policy.

To make this Policy as clear as possible, we have outlined the occasions when a user might potentially share personal information with us. The Policy is divided as follows:

The information collected through these sections will be detailed further in this Policy. Information such as how your personal information is used, how and when it might be shared, how you can access and control it, how we ensure your information is secure, and how to contact us will be covered.

Learn more about MonClubSportif

When you attempt to learn more about MonClubSportif and what we can offer you through one of the following methods:

you may visit our website where various pieces of information will be collected.

We automatically collect the following information through cookies or similar technologies:

We collect the following information during initial contact or as part of your communications with us:

Why: The collected data allows us to analyze how our website is used and accessed, enabling us to enhance its functionality and optimize it to better meet user needs. This data also helps us provide quality service and communicate with you to help you easily find the information you’re looking for.

Legal grounds: Necessary for our legitimate interests (improving and personalizing our products and services) and yours (responding to your inquiries and enabling you to contact us).

Note that information collected through cookies does not allow us to identify you personally. Also, you can choose to refuse the collection of cookies:

However, refusing the collection of cookies may prevent you from accessing certain parts or features of our website.

Apply for a job

When you decide to apply for a job with us, we ask you to provide certain personal information to process your application.

We collect:

Why: We use this information to review your application and respond to it, if applicable.

Legal grounds: Necessary for our legitimate interests (to evaluate if your profile matches our requirements) and yours (to apply as a candidate in our company and receive a response to your application if it interests us).

How do we use your data?

Submitting your personal information through your use of our site is governed by this Policy. As a user of our Site, you also agree to respect and protect the personal information of third parties.

We specifically use your data for the following purposes:

MonClubSportif ensures rigorous tracking of significant events related to our products while ensuring confidentiality, security, and privacy. This logging allows us to track and record various types of events, particularly user actions. This data is essential for diagnosing problems, continually improving our services, and ensuring an optimal user experience. Logging is done via third-party software. It is important to note that we do not have any information that links a specific action to an individual user. Consequently, we have no means of tracking actions performed by a specific user.

Logged events include, but are not limited to:

This data is securely recorded and analyzed to improve our products and services. We ensure that privacy and security standards are respected when managing this information.

Our use of cookies

When you visit our website, you may provide information through cookies or similar technologies.

Cookies are files containing a small amount of data about a specific user. This data may include an anonymous unique identifier. Cookies are stored on the user’s computer or another device’s hard drive. They allow us to tailor your user experience each time you visit our site.

Please consult our cookie policy here: https://monclubsportif.com/en/cookies-policy/.

With whom do we share your data and why?

We do not sell users’ personal information under any circumstances. Your data is shared only as per this Policy. However, when you consent to this Policy, we may share your personal information with the following parties:

Third-Party Service Providers: As part of our operations, we may need to share some of your data with certain third parties. For example, we may share some of your data with our IT providers for the performance of their duties or execution of a service contract.

In general, the service providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide, such as hosting our website via Linode (Akamai).

However, some third-party service providers have their own privacy policies regarding the information we are required to provide them when we use their services. For these providers, we recommend reading their privacy policies carefully to understand how they will handle the personal information collected.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Policy.

List of Our Providers

Parties with whom it may be legally necessary: We may disclose your information if required by law or if such disclosure is necessary to:

Parties Involved in Financial Transactions: We may transfer your data in the event of a change of control, merger, liquidation, or other transactions involving MonClubSportif. The information necessary for this process will only be used to complete the transaction, and we will only disclose this information without your consent if the law allows us to do so. We will take necessary measures to protect the confidentiality of this information and will destroy it if the transaction is not completed or if its use is no longer required for the transaction.

Please note that you may be redirected to other sites by clicking on certain links on our website. We are not responsible for the privacy practices of these other sites and recommend that you carefully read their privacy policies.

Your rights

Data protection laws grant you certain rights regarding your information. You can:

  1. Request access to your data to verify it. Note that we reserve the right to request additional information to verify your identity;
  2. Request that we modify or rectify your data;
  3. Request the deletion of personal data we hold unless we are required to retain it to comply with legal obligations, for example;
  4. Object to the processing of your data, unless we have legitimate reasons that override your rights or interests or if we need to continue processing the data for the establishment, exercise, or defense of legal claims;
  5. Request the limitation of data processing if it is inaccurate, if you believe our processing is unlawful, or if we no longer need to process your data but must retain it for legal purposes;
  6. Request your data and personal information in an accessible format;
  7. Withdraw your consent to the processing of your personal data;
  8. File a complaint with the competent authority if you believe we are processing your data in violation of applicable data protection laws.

Access and control of your data

You can review, modify, or delete your personal information by sending an email to [email protected], via the “Contact Us” section on our website, or using the contact details provided at the end of this Policy. We will respond to your request as promptly as possible. Please provide sufficient details so we can identify you and address your request.

Location of Your Data

Your personal information is hosted in the following country(ies): Canada (Ontario). It is stored on Linode (Akamai) servers.

Data Retention Period

We will retain all collected information as long as it is necessary to achieve the purposes for which we collected it or for other essential purposes such as legal obligations. We will delete this data at the end of this period or if you choose to withdraw your consent. Upon request, once your data is deleted, you will receive confirmation that your request has been processed.

Security

To protect your personal data, we take reasonable precautions to ensure it is not lost, misappropriated, accessed, disclosed, altered, or destroyed inappropriately.

For example, on our website, we have:

Internally, we ensure to:

If you have questions about the security of your personal data, please email us via the “Contact Us” section on our website or directly at [email protected].

MonClubSportif is committed to ensuring optimal performance and security of its product. To ensure a smooth and uninterrupted user experience, we regularly perform updates and necessary corrections in a timely manner.

Our dedicated team continuously monitors technological developments and customer needs to implement required improvements and adjustments. We proactively deploy patches and updates to resolve issues, enhance functionality, and strengthen the security of our systems.

We are committed to transparently communicating significant changes and minimizing disruptions during updates. Your satisfaction is our priority, and we strive to provide an optimal and reliable experience.

If you have questions or concerns about our update and maintenance process, please contact us at https://monclubsportif.com/en/contact-us/ or at 1-844-780-9110.

Our Process for Addressing Vulnerabilities

  1. Detection and Identification: We use advanced monitoring tools and procedures to detect potential vulnerabilities within our systems and applications. We also encourage vulnerability reports from users, partners, and security researchers.
  2. Assessment and Prioritization: When a vulnerability is identified, it is immediately assessed by our security team. We determine the severity of the vulnerability based on its potential impact and likelihood of exploitation. This assessment helps us prioritize corrective actions.
  3. Rapid Remediation: We are committed to addressing discovered vulnerabilities as quickly as possible. Our security team works proactively to develop and deploy appropriate patches and solutions. Remediation actions are carried out diligently to minimize risks to our users and systems.
  4. Communication: We transparently communicate about significant vulnerabilities and the measures taken to address them. Relevant information is shared through appropriate channels, and we keep our clients informed of important security updates.
  5. Verification and Monitoring: After implementing patches, we conduct thorough checks to ensure vulnerabilities have been effectively resolved. We continue to monitor our systems for any new potential threats and maintain a high level of security.
  6. Continuous Improvement: We regularly review our vulnerability management practices and implement improvements to strengthen our security posture. We invest in ongoing training for our team to stay updated with best practices in security.

Consent Management

We do not seek or collect personal information from individuals under the age of 14. If you are a parent or guardian and realize that a minor under the age of 14 has provided us with personal information, please contact us. If we discover that we have collected personal information from a minor under 14 without parental consent, we will delete any collected information.

Regulatory Authority

If you are not satisfied with our response to a request regarding your personal information, you may contact the Commission d’accès à l’information du Québec, the public body responsible for overseeing personal data management practices in Quebec, or the Office of the Privacy Commissioner of Canada for Canada.

Changes to the Policy

We reserve the right to modify this Policy at any time; please review it frequently. Unless otherwise stated, changes to this Policy will be effective as soon as they are posted on our Site. If changes are made, we will notify you here of the update so that you know what information we collect, how we use it, and under what circumstances we disclose it, if applicable.

Questions and Contact Information

If you wish to access, correct, modify, or delete any personal information we hold about you, file a complaint, or if you simply want more information, you can contact us at the following:

MonClubSportif Attention: Privacy Officer 5055 boul. Wilfrid-Hamel, Suite 205, Quebec (Quebec) G2E 2G6, Canada [email protected]